OV-chipkaart Voyage Tips and guide

Contents

The OV-chipkaart is a contactless smart card system used for all public transport in the Netherlands. The OV-chipkaart is available in a disposable, single-use form (for occasional passengers, such as tourists) and reusable versions (for frequent travellers, either in anonymous or personalised forms) with a stored balance.

OV-chipkaart is short for openbaar vervoer chipkaart, meaning public transportation chipcard.

For many years, an OV-chipkaart provided the only way to pay transportation fees in the country. However, as of June 2023, fees may be paid by using a contactless credit or debit card. Many travellers find their credit or debit card easier than buying and keeping track of an OV-chipkaart, as they do not have to obtain, maintain, and monitor the balance on the contactless card. User procedures (tapping in and out) on both kinds of cards are the same. See the section on other payment methods at the end of the article for more information.

The OV-chipkaart comes in three versions:

• Disposable OV-chipkaart is a single-use ticket. It can not be reloaded. Some public transport companies in cities offer 1-, 2- or 3-day tickets offering unlimited use in certain regions.
• Anonymous OV-chipkaart is the most commonly used smart card. The purchase price is €7.50 (as of 2021) and is non-refundable. These cards are available at ticket offices and vending machines valid up to 5 years. This card is reusable and reloadable.
• Personal OV-chipkaart is useful for anyone entitled to travel with a discount or monthly or annual season ticket. However, because this card requires a Benelux or German residential address or bank account, it is not usable for most tourists. This card features the holder's photograph and date of birth.

The disposable card (wegwerpkaart) is for one-time or short-period usage. The card is in many ways like a paper ticket. Credit cannot be written to the card. The card is only valid from the origin to destination written on the card in the case of a one-time usage (though getting off and back on at intermediate stations is permitted), or is valid on the entire network for a single time period (day passes, etc.). Unlike for anonymous or personal cards, passengers cannot load a balance on the card once purchased.

Disposable cards for NS (Nederlandse Spoorwegen - Dutch national railways) are priced by distance, and cost €1 more per trip than if using an anonymous or personal OV-chipkaart or purchasing an e-ticket. NS also offers the Holland Travel Ticket^{[dead link]} which acts as a disposable OV-chipkaart but allows unlimited travel over the entire NS network and most local public transport operators for one day (i.e. until 04.00 the following day) from €43 (off-peak, €63 including morning peak hours).

The primary operator of the metro / tram / bus system in Amsterdam (operator: GVB), Rotterdam (RET) and The Hague (HTM^{[dead link]}) each offer their own disposable cards. The products vary by operator with different conditions but are all priced by time period (hours or days) rather than by distance. The first tap on an OV-chipkaart reader would start the clock towards the ticket's expiry. These products are valid only for one transit system; they cannot be used for NS, Conexxion, Arriva, etc. Unless you plan to use public transit intensively for the period purchased, these disposable cards tend to be more expensive than paying by distance using an anonymous or personal OV-chipkaart (see next subsection).

For example, you could take a tram in The Hague to Den Haag Centraal station, take an NS train to Amsterdam Centraal station and then take a tram to your hotel in Amsterdam. Such a trip would require three separate disposable cards and the trip would cost €20.40.

The anonymous OV-chipkaart (anonieme OV-Chipkaart) is a reusable card the size of a credit or debit card. The card is definitely recommended should you wish to use the Dutch public transport system (i.e. not just NS but local transport operators) often. The €7.50 paid for a single anonymous card is cheaper than a disposable card after eight journeys. If you are visiting friends in the Netherlands, ask around if they have a spare anonymous OV-chipkaart lying around their house which they can lend you. The card can hold an amount of credit, which has to be loaded onto the card in advance. Prices are generally calculated per kilometre travelled, so this is in effect a 'pay as you go' (PAYG) system, but unlimited-ride day tickets offered by various transport authorities can also be loaded on to the card. Credit can be "topped up" at vending machines in stations and shops. The card is valid up to five years from the day of purchase.

Going back to the example in the previous subsection, for travel with a tram from some point in the Hague to some point in the Amsterdam city centre, it could cost as low as €14 in total (including railway and local public transport fares) with an anonymous OV-chipkaart, more €6 cheaper than when three separate disposable OV-chipkaarts are used.

The pros and cons of an anonymous card depend on how you plan to use it. If multiple people are going to be using it, it is definitely an upgrade over the personal card. But do not try to travel with multiple persons on a single card at the same time, as this will result in a fine should you be caught. The downside here is that if you happen to lose the card, it can be used by anyone that happens to find it. Another downside of the anonymous card is that you need a minimum balance on your card to check in, which may vary by transit operator or route. However, the difference between the minimum amount and the actual fare is refunded to you upon properly checking out.

A personal OV-Chipkaart (persoonlijke OV-Chipkaart), which has most of the functions of the anonymous card, is only available to people living in the Netherlands, Belgium, Luxembourg and Germany. This is regardless of citizenship or nationality; all you need is proof of residence and a bank account in one of those countries. The card can be bought for €7.50 - the same cost as an anonymous card, but with a much more time-consuming and rigorous process. The personal card features your photo ID, the letters of your first name, your last name, as well as your birthday. The card is, like the anonymous card, valid for five years, though the personal card can be renewed, whereas the anonymous version cannot. The personal card, however, can be automatically topped up (automatisch opladen), once the credit drops below a certain amount. If the card is stolen it can be blocked. The personal card is useful or even required for travellers who are entitled to a reduced rate (students or elderly), yearly pass holders, etc.

Personal cards can only be obtained by filling in the online form. A digital photo, permanent address and valid IBAN bank account number must be provided when applying, though residents of the Benelux and Germany may apply using PayPal. Automatisch opladen is, however, not available when using PayPal. Residents of other countries which have a valid IBAN bank account number can apply through the general contact form. Allow enough time for your application to be processed and the card to be sent to your (home) address.

OV-fiets allows holders of a personal OV-chipkaart to rent bicycles from NS railway stations. However, one must be a resident of the Netherlands and acquire a season ticket (cost €0.01 per year) to attach to a personal OV-chipkaart. (The Dutch word fiets means bicycle.)

Whilst the OV-Chipkaart can be used for most railway operators and local public transport operators in the country, they may not be used to pay for fares on services by the following operators:

• Arriva night trains to Schiphol from Groningen and Maastricht
• Thalys
• Eurostar
• ICE (on German segments)
• IC Brussel and IC Berlijn (on Belgian and German segments, respectively)
• Flixbus
• Other private coach operators

They may however be used on a few select trips across the border (incomplete list):

• RS6 regional trains from Groningen to Leer and Weener, Arriva poles at Leer and Weener stations
• RE19 regional trains in-between any stops between Arnhem and Emmerich-Praest stations, NS poles installed at Emmerich, Emmerich-Elten and Praest stations in Germany
• RB51 and RB64 regional trains from Enschede to Gronau station, trains are run by Deutsche Bahn, use blauwnet check-in poles
• SB58 express buses from Nijmegen via Kleve to Emmerich on the entire line, NIAG buses have terminals installed
• Bus 1 from Venlo to Kaldenkirchen
• Bus 27 from Kerkrade to Herzogenrath
• Bus 723 from Landgraaf and Eygelshoven to Übach-Palenberg
• Bus 44 on buses from Heerlen to Aachen run by Arriva, marked with a H above the schedule, but not on ASEAG buses, where the driver must be asked for a ticket
• Bus 350 Limburglijner from Maastricht to Aachen (nl: Aken), a higher fare applies to and from Aachen
• RE18 Drielandenexpress trains to Aachen, Aachen West or Herzogenrath stations, but not at the other end of the route in Belgium

Anonymous cards and appropriate disposable cards are obtainable at ticket machines on train stations and the Amsterdam (GVB) and Rotterdam (RET) metro. Many supermarkets, tobacco shops and Bruna bookstores also sell anonymous cards. At Schiphol Airport, there are vending machines in the baggage claim area and the airport's train station. To view locations near you, use the service finder on the OV-Chipkaart website. At most places where cards can be bought, payment can be made by credit card with a PIN code. Bus and tram stops usually don't have any means to buy cards or load credit.

When checking or reloading the balance for an anonymous or personal OV-chipkaart at a ticket machine, first tap your card against the machine's card reader in order to display the balance and reloading options. Depending on the machine, you may get options to add €4, €5, €10 or €20. You may also get an option to set the balance to those amounts paying the difference from the old balance. Some small shops might be able to increment your balance by as little as €2.50. After payment, remember to tap your OV-chipkaart again to actually load the balance on the card.

The OV-chipkaart is capable of carrying various non-pay-as-you-go products (e.g. one-day ticket). Depending on the operator, these may need to be purchased separately, i.e. funds from the loaded credit may not be applied towards the purchase of such products. You will need to hold the card against the ticket machine reader, use the ticket machines to select the product you wish to purchase, and pay for the product using a separate payment method. If you purchase certain products online, you will need to use a designated ticket machine to ensure that those products are loaded on to your OV-chipkaart. Take note that some products (e.g. period-based subscriptions, discount schemes) are available only to personal OV-chipkaart holders so check the website of the transport operator before purchasing the products to determine what types of OV-chipkaarts are eligible.

If you want to travel between Schiphol Airport and Rotterdam Centraal and would like to take the faster IC-Direct service you must pay a supplement. For €2.90 you'll save around 25 minutes. The supplement is not required if you take a regular intercity service between these stations, or if you only travel on other segments with the IC-Direct i.e. Amsterdam Centraal-Schiphol Airport or Rotterdam Centraal-Breda.

On the platforms of the stations served by the IC-Direct, there is a red coloured card reader pole with a sign saying "Toeslag/Supplement". This is not a check in/out pole, but rather the means of paying the supplement (toeslag), with an anonymous or personal OV-chipkaart. Just tap your OV-Chipkaart once to buy the supplement. Make sure that you already have checked in at the regular (yellow) poles or gates.

During off-peak hours the supplement is €1.74 but only when using the red card reader pole on the platform. Alternatively, the supplement can be loaded at the standard yellow NS ticket machines or bought online in the NS App.

Passengers holding a pre-purchased ticket to/from Belgium travelling on the IC-direct route do not need to purchase a supplement since it is already included in your ticket.

A supplement of €2.90 is payable by passengers taking the German InterCity Express for journeys within the Netherlands (i.e. Amsterdam Centraal, Utrecht Centraal, Arnhem), though there are no supplement posts for these journeys. The ICE supplement is paid for by getting an e-ticket, through a ticket machine, or from a service point and is not valid for travel to/from Germany. Passengers who wish to travel further to Germany need to purchase a separate ticket at Bahn.com (the national German railway operator's website) or NS International's website. Note that for the part in the Netherlands the ICE travels on the same tracks as the regular Intercity trains, and is restricted to a maximum of 160 km/h (99 mph) so time savings are very limited to around 6 minutes for Amsterdam to Arnhem. 2nd class passengers can still enjoy the AC charging ports and on-board catering, amenities not offered on regular NS trains.

Those who wish to travel 1st class on a Pay as you go (PAYG) basis will need to go to a ticket machine and select "Today 1st class" before checking in. To switch back to 2nd class rates at any time, passengers will have to go to a ticket machine and select "Today 2nd class" after checking out from the 1st class journey and before checking in for the 2nd class journey.

Alternatively, passengers can choose to upgrade for a fixed cost whilst being charged 'pay as you go' 2nd class rates by selecting "Toeslag 2-1 Dag" (whole day upgrade for €25), "Toeslag 2-1 Daluren" (off-peak weekday upgrade for €10), "Toeslag 2-1 Weekenddag" (weekend upgrade for €6) at a ticket machine. These products are valid until 04.00 the following morning. Hold your OV-chipkaart up against the reader to ensure the chosen product is loaded. Passengers caught sitting in a train’s 1st class section without configuring their OV-chipkaarts for such are subject to a fine.

Note that there is no first class present on all Arriva trains in Groningen and Friesland, the R-net service between Dordrecht and Geldermalsen and the train between Zutphen-Hengelo-Oldenzaal.

For train travel with an anonymous or personal OV-chipkaart, you must check in before entering the train station or platform, and check out as you leave the platform or station at your destination. At check-in, a deposit of €20 will be deducted from your balance. This is the official minimum balance required for train travel. Unofficially, you only need a €16 balance since a negative balance of €4 is allowed. If you have an insufficient balance at your destination, you might need to top up your OV-chipkaart before checking out at the fare gates. When checking out, the deposit minus the actual travel costs will be refunded. If you forget to check out at a railway station, your card will be charged €20.

For bus, tram and metro, the minimum required balance is €4 which is the deposit deducted at check in. Some longer-distance buses (such as Connexxion^{[dead link]}) have a €6, €10 or €15 minimum depending on the route. If you forget to check out, your card will be charged that minimum amount.

All OV-chipkaart vending/uploading machines will display the balance on your OV-chipkaart. The remaining balance is also shown at check out. There is also an internet webpage to check the balance.

A maximum of €150 can be loaded on to an anonymous or personal OV-chipkaart at any given time.

The OV-chipkaart must be held against a card reader both at the beginning and end of your journey in order to check in and out. At train and metro stations, card readers are located where the traveller enters/exits the station or the platform. At stations, there are one of two types of readers: free-standing card readers or card readers integrated into ticket gates. In stations served by more than one train operator, there are different coloured ticket gates where each colour stands for a particular operator; make sure to check in at the ticket gate of the operator whose train you are scheduled to immediately use. Likewise, upon arrival at a station served by more than one operator, be sure to check out at the ticket gate of the operator whose train you just used if you have no further journeys with them. If you mix it up and you check out with a different operator than you checked in with, you will be billed the maximum possible charge! You cannot check in/out on the train itself.

When travelling by tram or bus, the card readers are on the vehicles at each entry/exit door for travellers to check in and out when entering or leaving the vehicle.

The same card reader post can be used for both checking in and out. Tapping the card on the reader acts as a toggle. The first tap checks in, a second would check out, which may be useful if you change your mind. (To prevent an accidental check out, there may be a waiting time between check in and check out; if you are in a hurry try another card reader.) If you check in, the machine issues one beep. If you check out, you will hear two beeps. Pay attention to the number of beeps. If your card balance is too low, the machine issues a buzzer-like beep and displays the message saldo te laag (balance too low); in this case, you must reload your OV-chipkaart before retrying to check in.

For the anonymous or personal OV-chipkaart, fares are generally charged according to the distance between the locations where you check in and where you check out. If you take a long circuitous route rather than a shorter direct route on the same transit system between two points, you may find that you would be charged the same fare. The pay-as-you-go rate for local public transport varies between concession areas and consists of a boarding fee/base rate (it will be only charged once if you transfer within 35 minutes after the last check-out) and a distance-based fare per km (pro-rated for every 50 m). For NS trains, the one-way fare depends on the number of tariff units (tariefeenheden) between the origin and destination station - the 2nd class fare starts at €2.40 for travel to up to eight tariff units and the maximum 2nd class one-way fare that can be charged is €26.50 (200 tariff units). The per tariff unit fare varies between €0.10 to €0.20. NS' website has a map showing the number of tariff units between possible origins and destinations; just add up the number of tariff units between your desired origin and destination and refer to the table on page 6 of the NS' price list ^{[dead link]} to locate the corresponding price for the number of tariff units travelled. Apps and tools like the NS Reisplanner Xtra and 9292 can be used to show you the predicted cost of your journey.

For passengers travelling to a point outside the Netherlands and have used OV-chipkaarts for the domestic leg of their journey, they should check out at the last station in the country for which they do not have a pre-purchased ticket for. Likewise, passengers entering the Netherlands and do not have a pre-purchased ticket for the entire domestic segment need to check in at the first station not covered by their ticket. The check ins and check outs can be done at the yellow poles on the platforms. This step is not necessary if a passenger's pre-purchased ticket covers their entire train journey.

If transferring between two railway trains or two city metro trains for the same carrier, it is not necessary to check out for the first train before checking in for the second. However, when transferring between local buses and trams with an OV-chipkaart, you must always check out of the first vehicle and then check into the second. You may get the message "overstappen OK" ("transfer OK") which means that you completed the transfer within 35 minutes since last check-out and thus your trip will be a little cheaper (i.e. the base fare is not calculated again) than if you took longer to complete the transfer. Always remember to check out when leaving a local bus or tram; otherwise, your fare will be more expensive.

If transferring between different rail operators, do not forget to first "check out" at your current operator's card reader post, before "checking in" at the card reader of the operator you're switching to. For example, when travelling from Arnhem to Almelo, you will have to transfer from NS, which operates between Arnhem and Zwolle, to Arriva, which operates between Zwolle and Almelo. Therefore, at Zwolle's station, you will have to first "check out" at an NS card reader after which you "check in" at an Arriva card reader. It doesn't matter what platform you do this on. When you cannot check-out for the first operator (i.e. the check-out device is defective), you can claim costs with your public transport company.

For users of the anonymous or personal OV-chipkaart: If you forgot to check out, you can apply for a refund of the difference between the minimum balance (the 'penalty' fare) and the fare you would have paid had you not forgot to check out. You apply online^{[dead link]} to recover the money lost. You might have to wait up to 14 days before the transaction appears online. If your application is accepted, you must then go to an OV-chipkaart upload machine and press a button labelled "bestelling ophalen" or "pick up order" to complete the refund. You may recover from a missed check-out a maximum of 3 times per public transit operator per half-year.

It is always possible to get a refund of unused credit on anonymous and personal cards, but the procedure depends on the validity of your card. The anonymous and personal OV-chipkaart have a validity of up to 5 years from the production date. The end date is always shown on the card.

if your card is still active and the balance is less than €30 you can get your credit back at a service desk of NS at the larger stations. For expired cards or credit of €30 or more, you must go through the OV-Chipkaart website. This requires an IBAN bank account number for the refund.

Avoid the hassle to get a refund and use the balance completely before the end date. You may have a negative balance on your card.

Of course, you can always retain the card in case you wish to travel again within the Netherlands in the not-so distant future and the credit will be safe.

The OV-chipkaart is not the only payment system for public transport in The Netherlands.

OVPay is the name for the public transport contactless payment system with debit and credit cards (Maestro, V-Pay, MasterCard and VISA). Contactless payment with mobile devices is also possible through this system. It works exactly the same as travelling with credit on the OV-Chipkaart (Pay as you go - PAYG), and you will be charged the same fare. As of June 2023, only second class travel is supported. Discounts and subscriptions are not supported yet.

As of early June 2023, the system is fully rolled out in the country.

When checking in and out using this method, make sure to only offer the card that you wish to travel on to the check-in/out post or gate. Signals from your phone, smartwatch or other credit and debit cards among others can cause interference. Usually the machine will deny you from checking in until you offer a single card, but in a worst case scenario the system will start billing you on multiple cards. Also, make sure to check out with the same card as your check in. Note that when using a mobile device, the digital card on your device is not the same as your physical card (if you have one) although they are for the same bank account. Make sure your mobile device is separate from your card holder/other cards to avoid any problems when using your mobile device for check in/out.

If asked by a ticket inspector you don't have to hand over your bank card, just tap your card or mobile phone on the device. The inspector will only see the last check-ins and check-outs.

Many operators offer the possibility to buy tickets online (e-ticket) or through an app (mobile ticket). Naturally, you should have a sufficiently charged phone should you use the mobile ticket. If your phone runs out of battery during your journey (far from every bus or train has on-board electrical/USB outlets), you may be fined for illegal ridership.

In general, local operators in the large cities (Amsterdam, Rotterdam, The Hague) offer hour and day tickets via their own app, only valid for the area they operate in. Tickets may be activated automatically upon purchase, or may require activation by the traveler. You may also be required to check in and out at the scanners so be sure to check the terms.

For train travel, you can buy your e-ticket via the NS website (in order to print the ticket), or via the NS app. These tickets are personal and you must provide an ID if requested by a ticket inspector.

Since early June 2023, you can also buy a single mobile ticket with the 9292 app for the trip planned in the app. You can pay through iDEAL or with a credit card (Visa, Mastercard or American Express).

Note that mobile tickets are almost always device-bound and cannot be forwarded to another person.

In bus and tram you need to check in and check out by scanning the QR-code when entering and when exiting each vehicle. Show it to the driver or conductor in case it cannot be scanned. For the metro, scan the code at dedicated gates with a scanner, or at the poles.

For train travel, you only need to scan the QR-barcode to open the gates. Readers on free standing poles cannot scan the code.

• Rail travel in the Netherlands