Travellers with disabilities Voyage Tips and guide

Contents

Disabilities do not have to make travel impossible. Most high-income nations have implemented strict requirements for accessibility by law in recent decades, and the US legislation on that topic even served as a model for a UN agreement. That being said, some places – whether through carelessness or lack of resources or historical restrictions – are rather hard to access for people with some disabilities. Common problems include sidewalks marred with potholes and or blocked by poles protruding at odd angles, which make walking a challenge even for the healthy and greatly inhibit mobility in a wheelchair, insufficient or non-existent public transit infrastructure, unthoughtful currency design, and needlessly noisy restaurants.

In most parts of the world, airports and train stations are generally manageable places for a blind or visually impaired person with reasonable mobility skills, except for the navigation problems caused by fast-moving crowds. Plan extra time to get from one place to the other, and let the teeming hordes pass you by. For airport security, you'll need to know what you've put on the scanner to be X-rayed, and how to describe it when it comes out the other end. If they have a question about some of your hand luggage, then you won't be allowed to touch it to confirm that it's yours before they've double-checked it. So if a security officer vaguely asks someone in your direction, "Is this yours?", be ready to say that you brought a black wool jacket, a MacBook Air laptop, a black leather briefcase, and an iPhone in a silicone rubber case.

The quality of bus service varies much more, and your next stop after the plane or train may be the local bus or a hotel shuttle bus. Some cities have speaking buses, accessible apps that you can download to plan your route, and braille labels on the stop buttons. In other places, you have to rely on the driver to tell you what bus you're getting on, which direction it's going, and when it's your stop.

If you have some vision, then mark your luggage in a way that will let you identify it. There won't be too many people with their suitcases covered from edge to edge in a large X or other shape made with neon pink duct tape. If you need something that doesn't rely on vision, then consider a specialized electronic speaking device or a tactile pattern, perhaps made of knots in thin rope very securely wrapped around the handle.

There are a few hotels that specialize in blind and visually impaired guests. These hotels provide high-contrast features, talking elevator controls, room keys that make it easy to tell which end goes in first, and otherwise understand what makes your life simpler. However, the odds are that you'll be arriving at a typical hotel. In that case, tell the hotel about any requests you have when you make your reservation. Whenever possible, speak to the local hotel staff about their facility before reserving your room, rather than relying on a central call center. When you arrive, the check-in process will likely be the same as any other transaction, right down to the detail of needing to explain to the clerk how to position your signature card or asking him to use the top edge of your credit card to indicate the bottom edge of the signature line. Ask someone to walk you to your room, at least the first time, so that you can orient yourself, check for nearly invisible glass doors and other obstacles along your route, and also figure out the room key. Some hotels deliver a newspaper to each room in the morning. This tripping hazard can usually be stopped or held at the front desk for you upon request.

If you use any specialized computer tools, such as a screen reader or software for zooming, then bring your own laptop, braille notetaker, or other electronic devices. You almost certainly won't find what you want in an internet café. Ask hotel staff to point out where the electrical outlets and sockets for internet cables are located in the room.

If you're traveling for work, you may not have time to do much else. But if you are on holiday or otherwise expect to have some time, then consider your options. Ask the hotel staff for help finding your preferred form of transportation, as well as for general advice. If you're interested in your destination, try signing up for a guided tour, so that you can hear the tour guide describe the history and culture. Large history and art museums sometimes hold special hands-on tours for blind and visually impaired people. A gift shop that sells scale models of famous local buildings and monuments may let you touch them, so you can better understand the places you've just visited.

You may also be able to get useful advice about your destination from the local blindness institute at your destination.

In general, travel should be planned for well in advance when traveling internationally with a guide dog. As dogs can carry diseases, special testing, vaccination and paperwork is required in many countries, especially island countries. Countries with such requirements include the UK and Ireland, Australia, New Zealand, Japan, Sweden, Norway, and Finland. The US state of Hawaii has very similar requirements, which are more strict than those in use on the US mainland.

Many countries allow guide dogs where dogs are not normally allowed (e.g., inside a restaurant, on public transit), while most developing countries don't have laws permitting guide dogs in public places, and locals may not distinguish the difference between pet dogs and guide dogs, causing troubles when entering places where pet dogs are forbidden.

Travellers who are deaf or hard of hearing (HOH) may benefit from some specific features, such as lights on fire alarms. If you can't hear fire alarms, then always tell the hotel staff about your hearing situation when you check in.

Almost all restaurants, especially in areas with significant international travel, can take orders from diners who merely point at what they want on the menu. An increasing number of casual restaurants allow ordering online for takeout or delivery, which reduces the risk of miscommunication.

A few restaurants and stores have employees that use sign language. If you're traveling near a large school for deaf and HOH students, you are likely to find more establishments that are accustomed to patrons who can't hear well. For example, if you're near Washington, D.C., then it may be worth a trip across town to its Near Northeast district, to be near the businesses that cater to students and staff from the famous Gallaudet University.

Noise is a problem in many restaurants, and it can affect everyone. Most restaurants will do their best to accommodate people who want to be able to hold a conversation, so it's worth asking if a quiet table is available. The makers of the SoundPrint app, which aims to crowd-source noise ratings for American restaurants, say that American Chinese and Indian restaurants tend to be less noisy than other types of restaurants in the US.

In an emergency, you might be able to seek help by sending SMS to an emergency phone number, similar to how others dial. Some of these services might need pre-registration.

Infrastructure for the mobility impaired varies widely. When considering destinations, looking at cities that have hosted the Olympics (and Paralympics) is a good starting point. Wheelchair ramps and accessibility are part of the preparation. Developed countries tend to have better infrastructure to support travellers with reduced mobility than developing countries. However, some public transit systems like the Paris Metro have poor accessible design, despite serving the capital of one of the wealthiest countries on Earth. Newly constructed infrastructure tends to keep accessibility in mind during the design phase while older infrastructure often do not.

In many developed countries some categories of establishments, including most public services, are required to be accessible by wheelchair. Even so, it may be good to call in advance, as the door to use may be a locked back door, or it may be temporarily blocked by roadworks.

The permits used for getting to use dedicated parking are partly standardised; a tag from a member country of the International Transport Forum should be valid in nearly all of Europe and North America and in a dozen countries elsewhere under the reciprocal recognition of parking badges resolution.

Depending on your travel goals, your everyday access methods may not be the right choice. Even if you can usually get by without a wheelchair, jetlag and other fatiguing effects of travel, as well as a desire to keep up with the rest of your group, might make a wheelchair desirable some times. Most airports offer wheelchair service to disabled passengers, and many large attractions, such as amusement parks, keep a small number of wheelchairs and baby strollers on hand for use by patrons on the premises.

Additionally, a wheelchair that works well in your home area might not carry you over the terrain at your destination. Some people will find it cost-effective to buy a specialized chair, but many others will benefit from renting them. Powered trackchairs that can handle forest floors usually cost more than US$10,000, but they can be rented in some places for as little as $100. The rickshaw-styled single-wheel Joëlette wheelchairs are popular with hiking families all over Europe, and they can be rented in some public parks for a nominal fee. Wheelchairs with wide balloon tires to navigate sandy beaches often cost more than $1,000, but some beaches rent them at a low cost. These are generally manual chairs that require someone else to push the chair. Because this specialized equipment is key to seeing your destination, and because most parks only keep one chair on hand, contact your destination in advance to confirm that any advertised equipment is still available and in good working order, to make sure that it is suitable for your needs, and to ask whether it can be reserved in advance.

• Specialized wheelchairs for travelers
• 
  Single-wheel rickshaw-style wheelchair for hiking, usually pulled by one person and pushed by another
• 
  All-terrain, powered, tracked wheelchair used for hunting
• 
  Beach wheelchair with wide tires

Some travellers with autism may get overwhelmed by noise and general "hustle and bustle". In a noisy environment like a train or airport, a pair of noise-cancelling headphones can muffle the sound, while a fidget spinner can be a distraction. Some airports have sensory areas or quiet rooms to provide a calming environment. Inquire ahead of time if a hotel offers autism-friendly rooms, which can reduce the anxiety of travellers who are extra sensitive to the changes of the new surroundings while travelling.

Travellers with autism could be more vulnerable to scams, especially those who find it difficult to pick up on deceptive tactics or lying. Having a solid understanding of typical local crimes and scams, and practising how to respond to strangers, may help counter scams. The basic point is that you in this context should ignore most strangers who claim to need help and those who offer help you did not look for. If somebody needs help, some locals are better equipped to provide it.

Autistic travellers are a diverse group, and can have a variety of different interests and support needs, so it is best not to generalize and make assumptions, especially about people you don't know. If you are unsure how you can help and support your fellow travellers, don't be afraid to ask. And if you have support needs of your own, don't be afraid to make them known.

Regardless of whether your fatigue is caused by a sleep disorder, an autoimmune disease, heart disease, or something else, there are several strategies that can help you have a successful trip. The first is: whatever things really work for you at home, whether that's following a particular diet, only doing one "big" thing every other day, taking a nap each afternoon, or something else, don't leave those strategies at home.

• Plan ahead. This includes all of the usual travellers' plans, like where to eat and what sights to see, but also find out things like whether you need to make reservations in advance and whether they can be cancelled without penalty if you run out of energy. Consider travel insurance if you think the whole trip might need to be cancelled.
  • If airplanes wear you out, plan for a day to recover when you get there. If you can recharge on a train or in a car, then you might be ready to go as soon as you arrive. When you are thinking about travel, think about all of it: the hour-long drive to the airport, the two hours in the airport, the four hours on the plane, the half-hour waiting for your checked luggage, and so forth. Have a plan for dealing with jetlag if you're changing time zones.
  • Keep your plans flexible and not too crowded. It's better to plan to see one museum, and have some backup options in case you're having a particularly good day, than to plan to do three things, and feel disappointed that only two happened.
  • Remember that the most memorable moments aren't usually the headline attractions, but instead are the unexpected, unplannable moments of joy. Visiting the Louvre may be a life goal, but you may remember other moments – a new favorite flavor of ice cream, the silence after a snow storm, that still-warm baguette, the ladybug on a child's finger – with more clarity later. Remember that you are not doing travel "wrong" if your plans involve relaxing in a comfortable spot instead of rushing back and forth between popular tourist activities.
  • Be realistic about your energy and abilities, and factor that in to your plans. If your trip has one main goal in mind, such as an amusement park or a large museum, you might be able to save money by buying discounted end-of-day tickets or by getting a multi-day or annual pass. These may permit you to visit the destination for a couple of hours each day for the same cost as a few long and exhausting days.
• Consider the demands of your destination. If you don't fare well in the heat, then either pick a cooler time to visit or plan for ways to stay cool. Make sure that hotels, restaurants, and vehicles have air conditioning. If you need to be out in the heat, look into cooling vests and other specialized equipment. Layers of clothing, such as two thin T-shirts instead of one heavy one, can let you adjust to changing temperatures.
• Pack everything you need, and nothing else. Make a list and check it twice, especially if your fatigue makes it difficult to remember a thousand little details. Depending on your destination and your needs, you might find it more convenient to ship some things to your destination in advance, or to rent it locally so that you have less luggage to bring with you. Keep medication, water, safe snacks, and any necessary equipment, such as a walking stick or a pillow, with you.
• Take advantage of services that are intended to help you. For example, call the airline or cruise line and arrange a wheelchair ride. If you can afford it, hire people to help you, such as a local tour guide or a driver. Can someone else wash the laundry or help with getting ready to leave or returning home?
• If you're traveling with other people or if you are visiting friends and family at your destination, have a conversation well in advance, so that everyone has the same expectations about your energy budget. Tell them what's important to you and what you'd like them to do when you need to rest.

Keep the following in mind when travelling with or meeting a fellow traveller who happens to be disabled.

• If you need to interact with a person with disabilities, then speak directly to that person, in the same manner that you would speak to any other stranger whom you would like to make a favorable impression on. For example, do not ask a blind man's children what he would like to do; ask him directly.
• Do not touch people with disabilities, or any of their equipment or other belongings, without getting their permission first. "May I help you with that?" is more polite than grabbing their things. Be prepared to have your offer of help declined.
• People all have varied interests, and once practicalities have been taken care of, a person's disability is seldom the most important thing in their life. Someone in a wheelchair may prefer to spend the day at a bird sanctuary rather than attend a wheelchair race, and a blind person might prefer discussing the local culture and history of a town rather than the absence of braille on the museum exhibits.
  • Don't ask how or when they became disabled. This can be perceived in a rude way and they’re probably bored with telling that story already. Do ask the same things that you would ask any non-disabled person, which includes small talk about your adventures with fellow travellers and requests for advice about local sights and restaurants from people who are familiar with your destination.
  • Don't make jokes or say clever things. They have already heard all of them, from "Don't run over me in that wheelchair" to "I sure wish I could board the plane first", hundreds of times. These types of jokes are also considered very poor etiquette.
• There is no need to talk loudly or slowly to blind people. They can hear you well enough.
• Do not pet, feed or otherwise distract a guide dog without first asking the owner's permission.
• Autism is a spectrum disorder and ways it manifests, including interests and accommodation needs, can differ greatly from person to person, so it is best to avoid stereotyping and generalizing.
• Though ignorance, laziness and arrogance probably could be classified as disabilities, they are self-inflicted and do not qualify one to occupy a disabled parking space. These parking spaces are reserved to make it easier for someone in a wheelchair, or who uses crutches or a cane, to enter and exit a vehicle.
  • At the same time, if you see someone walking from a disabled space alone with no apparent difficulty, don't jump to the conclusion that the person is not qualified to occupy the space. Disabled parking permits are often available to many people who don't use wheelchairs, but have other conditions that seriously limit their mobility (such as a leg amputation, certain cardiac or respiratory conditions, or chronic severe pain). The driver may also be going inside to pick up the person who is entitled to use the space, and assist that person in entering the vehicle.
• Most people rarely give a second thought to toilets because they are always there and easy to use, but for a person with mobility limitations, using a standard toilet can be very difficult or even impossible. Check on toilet facilities before planning an outing.

Wheelmap has information about wheelchair-accessible places in many countries. The information is rather basic with 3 levels: All rooms accessible, some rooms accessible, not accessible.

Lonely Planet created a free resource for finding accessibility information by country called Accessible Travel Online Resources^{[dead link]} (free PDF download through store).

In Canada, legislation that regulates federal accessibility standards was passed in 2019, with varying grace periods. The regulation includes interprovincial bus routes, train service and airlines. For Ontario, the building codes, and rules for transportation and service providers to improve accessibility, will be fully enforced by 2025.

The European Union tries to set common accessibility standards, especially in new construction and public transit. Most bus operators and many train operators should be able to accommodate people in wheelchairs, though more rural stations may lack elevators and legacy platforms may not have the right height for current rolling stock.

The Euro banknotes and coins are intentionally designed to be easily recognizable by touch. While the ten cent coin is slightly smaller than the five cent coin, it is easily distinguished by its ridge. Similarly the fifty cent coin, while bigger than the one Euro coin, has a different ridge as well. Also, banknotes increase in size as the denomination increases.

General awareness of accessibility issues is quite high, although in practice there are still many problems. Most public facilities and many private ones have arrangements for people with wheelchair or hearing aids. Anyhow it is a good idea to call in advance to check any special arrangements (such as entry by a locked back door) and have company that can help with unexpected problems.

Toilets designed for use with a wheelchair are common where there is more than one toilet. Public buildings and modern shopping centres should be fairly safe bets. Bus and railway stations also used to be, but since the 2000s they have all too often been closed or repurposed, even in big towns.

Service dogs are accepted also in shops where dogs in general are not allowed. Many traffic lights have audible signals. On buses there is usually a reserved seat behind the driver, but in practice that seat may not have space for the dog but in the aisle. Ask the driver (any fellow passenger can help with translation, if needed). Service dogs generally travel for free, also on the railways, where you should include them on your ticket (you might want to buy the ticket by phone or at a desk rather on the net, to have the personnel handle the booking interface).

Where finding a parking lot may be hard, there are often parking space reserved for people with disabilities. There is a special permit to use these parking lots. Foreign permits are recognized, given they have the international symbol.

The railways have wheelchair-accessible cars on most routes; sleeper cars each have one cabin for a person with disabilities and his or her assistant. Assistance can be ordered in advance, from the platform to your seat; conductors will help you on the train itself. If you have a personal assistant (any adult) travelling with you, he or she gets a free ticket, provided you are in wheelchair or have an accepted certificate. Call ☏ +358 800-166-888 (domestic calls free) for details.

Local buses are usually equipped for wheelchair access (and using the buses is free at least in some cities, also for a person assisting). Coaches, on the other hand, usually cannot handle wheelchairs, other than by putting collapsible ones in the luggage compartment; you will need your own assistant to get to a seat.

Taxis usually charge extra if you have a wheelchair or need significant assistance. On the other hand, the elderly and people with disabilities belong to their most important customer groups, so most drivers will be very helpful and professional.

Metsähallitus ("Forest Administration"), which manages the national parks, gives information on accessibility for each destination, many of which have trails accessible by assisted or motorized wheelchair. Often, the trails are too steep to cope on your own in a normal wheelchair. The other trails are often too rough for people with even minor mobility impairment. The exhibitions and services at visitor centres are usually accessible.

There are specific regional SMS emergency numbers for those that cannot communicate by voice. These are not posted on the Internet. Enquiries to ☏ +358 295-480-112.

• ACCESSIBLE JAPAN offers information for tourists with disabilities and other mobility issues with sections including general information, a database of accessible hotels, tourist attraction reviews, equipment rentals and more. They have also published a tour guide book for Tokyo, Accessible Japan's Tokyo: All you need to know about traveling to Tokyo with a disability.
• HEART BARRIER gathers a database of wheelchair-accessible restaurants and shops all around Japan. They include details like slope width and slope, which are not included in Wheelmap.

Wheelchair tours of Machu Picchu are available, as are accessible tours of the Inca Highlands. Apumayo Expediciones is the most established accessible tour operator in the area.

See also Disabled travel in South Africa

• South African National Council for the Blind, 514 White Street, Bailey's Muckleneuk, Pretoria, ☏ +27 12 452-3811, fax: +27 12 346-4699, [email protected]. 
• South African Guide Dogs Association, 126 Wroxham Road, Rietfontein, Sandton, ☏ +27 11 705-3512, fax: +27 11 465-3858, [email protected]. 

Accessibility in the UK is generally good, although there are challenges. For example, train station platforms frequently do not align with the train doorway, sometimes by more than a foot (0.3 m). Assistance is available at most train stations, but you'll want to arrive in plenty of time to make arrangements.

Deliberate discrimination against individuals with disabilities is prohibited in law, with many popular destinations and venues having gone considerably beyond the 'reasonable' adjustments required. For example, Bournemouth offers not only beach access through concrete ramps down to the beach, but also beach wheelchairs to rent, charging stations for electric scooters, and beachside elevators during the day. In the Yorkshire Dales, barriers have been removed on certain, mostly short, routes in the Miles without Stiles program, to create routes that have appropriate gradients and surfaces for people with mobility impairments.

• Royal National Institute of the Blind, London, ☏ +44 20 7388-1266. 

While the U.S. for the most part is very good at accommodating disabled travelers, one glaring exception is money for blind travelers. While coins can be distinguished relatively easily by touch, the physical sizes of the coins do not consistently relate to the value of the coin. Most notably, the dime (10 cents) is physically the smallest coin. The situation for paper currency (notes) is even worse for the blind. All denominations are the same physical size (unlike the euro, in which the notes increase in physical size as the denomination increases), and there are no tactile features that enable blind people to readily distinguish different denominations by feel. A redesign of each U.S. note that would include a tactile feature to better accommodate people who identify currency by touch has been delayed until 2028 at the earliest and probably several years later for the $20 bill, which is one of the most commonly used. In the meantime, the American Foundation for the Blind has published a guide detailing alternative ways to identify currency.

• National Federation of the Blind, Baltimore, MD, ☏ +1 410 659-9314. 
• American Council of the Blind, Washington D.C., ☏ +1 202 467-5081. 

Based on one person's experiences with a German disability card, that also states in English: 'The holder of this card is severely disabled.'. This is available to persons with a severe disability of 50% or more. It was accepted in all the places mentioned below without discussion, despite the disability being invisible and the German ID not being officially recognised abroad, as well as Serbia not even being part of the EU.

• Prague: mostly everything free: Hrad, National Museum, …, TV Tower heavily discounted

Apparently all state museums and other attractions free (otherwise quite expensive)

• Paris: Versailles, Panthéon, Invalides, Arc de Triomphe, Sainte Chapelle, Conciergerie, Orangerie, Musée du quai Branly
  • according the websites also all other state museums (Louvre, Orsay, ...) also free (very plausible)
  • Eiffel Tower heavily discounted
  • also free for accompanying person
  • sometimes skip-the-line privileges

Mostly small discounts.

• Berlin more generous: e.g. Museumspass 50% off

Apparently all state museums and other attractions free (otherwise quite expensive)

• Naples: Pompeii Scavi, museums, churches
• Sicily: Agrigento temples, Siracusa archeological park, Palermo museums, Monreale monastery, churches
• Florence, Rome etc. free as well

State museums free

Mostly small discounts, but accompanying person free

Apparently all state museums and other attractions free

• Bucharest: museums, opera, ...
• Cluj Napoca: museums, ethnographical park
• Sinaia/Busteni: castles, cable cars

Apparently all state museums and other attractions free

• Belgrade: museums
• Niš: museums

Many museums and other attractions free, others only with a medium discount, accompanying person sometimes gets only a discount.

- complete overview for Catalunya in Spanish: https://diswork.es/descuentos-en-cataluna/

• Senior travel
• Travelling with a mental health condition